Accessibility statement

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. These guidelines explain how to make websites more usable for people with a wide range of disabilities.

This is our goal, not a claim that every part of the website has been tested or currently meets every WCAG 2.2 AA requirement. We will update this statement as we test and improve the website.

We want visitors to be able to find information and request an appointment, including when using a keyboard, screen reader, voice recognition software or browser zoom.

If you cannot use part of the website or complete the booking form, please contact us. You do not have to use the online form to enquire about an appointment.

If an accessibility barrier prevents you from booking online, you can contact us by telephone or email:

Please tell us what you need, such as help making an appointment or receiving information in a different format. We will discuss an appropriate way to help you. Please avoid sending detailed medical information by ordinary email unless we have advised you how to share it securely.

If you need information from this website in a different format, please contact us using the details above. For example, you can ask for information in large print or for someone to explain it to you.

Tell us which information you need and the format that would work best for you. We will consider your request and let you know how we can help.

Accessibility testing should cover both the website content and the complete appointment-booking journey. This includes checking:

• Keyboard navigation and visible focus.
• Screen reader labels, headings and announcements.
• Form instructions, errors and confirmations.
• Text resizing, zoom and use on smaller screens.
• Colour contrast and content that does not rely on colour alone.
• Any third-party steps used for booking or payment.

We will use the findings to prioritise improvements and update this statement when we have verified information to share.

If you find something difficult to use, please contact us by telephone or email. It helps if you tell us:

• The page or step where you had a problem.
• What you were trying to do.
• What happened and, if you know, which browser or assistive technology you were using.
• How you would prefer us to contact you.

You do not need to provide information about your disability to report a problem. We will review your feedback and help you access the information or service you need.

This statement was prepared for the Essex Medical Care website and its appointment-booking service. It should be reviewed after an accessibility audit, when significant website changes are made, and when new accessibility issues are identified.